Field Support Software-as-a-Service (SaaS) Provider Opsivity™ Launches in U.S. Market Targeting Fast-Growing Remote Field Operations Sector
“The sphere service business is affected by a scarcity of expert subject technicians because of the COVID-19 pandemic, retiring child boomers, and problem hiring their replacements,” mentioned Lowery. “We provide subject service technicians entry to our AI-enabled data database, which constantly learns, improves and preserves problem-solving experience in all subject service groups and eliminates the fear that operational know-how is misplaced when staff depart.”
Opsivity addresses the wants of the distant subject help business with distinctive AI algorithms to help its KnowledgeBase, which shops specialist data reminiscent of operations, checklists, articles and previous options. The lively KnowledgeBase mixed with superior and user-friendly real-time collaboration features can intelligently find a subject technician and join them to an issue knowledgeable (SME) by way of chat or video name to assist with downside fixing. Opsivity runs on units that subject technicians already use and belief, reminiscent of smartphones, tablets, laptops and wearables, to entry operational insights that hold the enterprise working
“There are greater than 600 million subject employees in heavy and light-weight business worldwide,” mentioned Andy Lowery, President of Opsivity. “Many of those professionals are answerable for maintaining important tools working or resolving issues rapidly to keep away from expensive disruptions. When downtime happens, it may price the business trillions of {dollars}. Opsivity offers subject technicians entry to problem-solving experience throughout their group to resolve technical issues. It will cut back expensive tools downtime and enhance operational productiveness. “
Opsivity’s AR capabilities give subject technicians the power to take photographs and movies of the issues they encounter and touch upon particular notes that may be shared with subject material specialists (SME) for fast decision. Utilities, oil & fuel, transportation, logistics, heating, air flow and air con (HVAC), and easy service repairs corporations can all profit from having their subject technicians use Opsivity to assist resolve issues sooner.
Opsivity additionally introduced essential partnerships with RealWear, the world’s main supplier of transportable assisted actuality options, and the simPRO Group, a world supplier of job and challenge administration software program for the craft and repair industries, to broaden its cloud-based providing for the gross sales drive. Opsivity is a completely owned subsidiary of Harvest Expertise Group Ltd., a publicly traded firm on the Australian Inventory Change (ASX: HTG). Opsivity is the brand new firm and model that emerged from Harvest’s earlier acquisition in Might of this 12 months of Silicon Valley startup SnapSupport.
About opsivity
Opsivity is a Software program-as-a-Service (SaaS) subject help supplier that focuses on leveraging data and sharing operational experience to resolve technical points in actual time. Primarily based in Vancouver, WA, Opsivity is a completely owned subsidiary of Harvest Expertise Group Ltd., a publicly traded firm on the Australian Inventory Change (ASX: HTG). Opsivity’s cloud-based resolution makes use of AI and AR to offer real-time, on-site distant help to clients in all industries and geographic areas. Opsivity runs on units that subject technicians already use and belief, reminiscent of smartphones, tablets, laptops, and entry the operational insights that hold the enterprise going. Be taught extra about Opsivity at www.Opsivity.com
Contact: Otto@Loudwhispers.internet (North America) or Josie@loudwhispers.internet (Asia)
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related hyperlinks
https://www.opsivity.com/
SOURCE Opsivity
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