A pair from Vancouver, Washington, mentioned they had been being sued over a six-figure settlement after they mentioned they’d acquired poor service from a roofing firm and given them a one-star score from Google.
Autumn Knepper and Adam Marsh introduced to KGW-TV this week that Govt Roof Companies (ERS) had sued them for $ 112,000 after every submitting one-star opinions of the corporate’s companies. Knepper and Marsh had been reportedly served with a lawsuit by ERS accusing them of defamation and willfully disrupting enterprise expectations.
Knepper and Marsh wrote of their respective on-line opinions that the roofing firm receptionist despatched to their dwelling by their landlord to repair a leak was “impolite” and that ERS allegedly didn’t carry out the companies they’d contracted with completion. The couple additionally filed a grievance with the Higher Enterprise Bureau {that a} lawyer for roofing firm KGW-TV mentioned is proof the 2 did every little thing they might to hurt the family-owned roofing firm.
“[The ERS receptionist] refused to provide me any info. She mentioned I needed to get it from the owner. I requested to talk to the supervisor and she or he laughed at me. She instructed me that I used to be verbally abusing her and that she was the workplace supervisor. She hung up, “mentioned Knepper.
“She was simply tremendous impolite, telling me she was an workplace supervisor and there was nobody else to speak to, and hung up,” added Marsh, noting that not one of the tenants had been instructed when the corporate was speculated to be doing the enterprise Scheduled work would lastly full roof repairs.
The proprietor of ERS, Michael Mecham, contacted the Vancouver couple and instructed Knepper that their damaging overview have to be eliminated instantly earlier than “additional harm is completed” to their repute.
“He instructed me he knew the place I lived. He mentioned he had a forensic scientist and wish to spend 100 thousand {dollars} to sue me,” mentioned Knepper, who added that she had contacted native police for the Mecham, in flip, mentioned she should not contact the couple anymore.
And at that time, Knepper mentioned, legislation agency Jordan Ramis reached out to the couple on behalf of ERS, asking them to take away Google’s one-star rankings.
“Truthfully, I cried immediately. I used to be scared. I am unable to afford a lawyer. I am unable to afford to pay $ 112,000. And I am unable to, I do not wish to file for chapter,” Knepper mentioned.
Quite a few complaints about damaging on-line enterprise opinions have surfaced in the US lately. Many of those corporations have been profitable in attracting tens of 1000’s of {dollars} from clients posting poor opinions, with plaintiffs starting from eating places to medical workplaces. In New York Metropolis in 2018, a gynecologist filed a $ 1 million lawsuit in opposition to a girl over a important Yelp overview.
David Bowser, a lawyer representing the roofing firm, instructed KGW-TV that the lawsuit wasn’t actually in regards to the damaging opinions. He said, “They intentionally harmed ERS by posting one-star opinions to get a report they weren’t entitled to.”
Newsweek has reached out to Govt Roof Companies for a remark.
Inventory Photograph. A pair from Vancouver, Washington, say they’re being sued over a six-figure settlement after saying they acquired poor service from a roofing firm and gave them a one-star Google score.
iststock / Getty / Lex20
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