Field Support Software-as-a-Service (SaaS) Provider Opsivity™ Launches in U.S. Market Targeting Fast-Growing Remote Field Operations Sector | News
Synthetic intelligence (AI) and augmented actuality (AR) allow subject service technicians to unravel technical issues sooner and enhance productiveness in a labor-intensive trade
PORTLAND, Ore., October 6, 2021 / PRNewswire / – Opsivity ™, a Software program-as-a-Service (SaaS) supplier of subject help options, formally launched at the moment. Opsivity leverages AI and AR to leverage data and operational know-how between subject service groups to shortly resolve technical issues in actual time and enhance productiveness in sectors hit by labor shortages. The power to seize and share data is especially helpful as corporations face potential mind drain resulting from retiring child boomers within the Covid setting. Trade innovator and former RealWear co-founder and CEO, Andy Lowery, has been named president of the brand new firm. Expertise veteran and former chief of Samsung and Intel, David Fosberg, will act as Chief Buyer Officer and will likely be led by the Chief Expertise Officer, Patrick Neise, and Madhu Augustine as VP of SaaS product improvement.
Introduction of Opsivity, SAAS for subject help options. Market worth $ 600 million, combats mind drain in Covid environments
“The sector service trade is affected by a scarcity of expert subject technicians because of the COVID-19 pandemic, retiring child boomers, and problem hiring their replacements,” stated Lowery. “We provide subject service technicians entry to our AI-enabled data database, which constantly learns, improves and preserves problem-solving experience in all subject service groups and eliminates the fear that operational know-how is misplaced when workers go away.”
Opsivity addresses the wants of the distant subject help trade with distinctive AI algorithms to help its KnowledgeBase, which shops specialist data comparable to operations, checklists, articles and previous options. The energetic KnowledgeBase mixed with superior and user-friendly real-time collaboration capabilities can intelligently find a subject technician and join them to an issue professional (SME) through chat or video name to assist with drawback fixing. Opsivity runs on units that subject technicians already use and belief, comparable to smartphones, tablets, laptops and wearables, to entry operational insights that hold the enterprise operating
“There are greater than 600 million subject staff in heavy and lightweight trade worldwide,” stated Andy Lowery, President of Opsivity. “Many of those professionals are chargeable for protecting important gear operating or resolving issues shortly to keep away from expensive disruptions. When downtime happens, it may possibly price the trade trillions of {dollars}. Opsivity provides subject technicians entry to problem-solving experience throughout their group to unravel technical issues. This may scale back expensive gear downtime and enhance operational productiveness. “
Opsivity’s AR capabilities give subject technicians the power to take pictures and movies of the issues they encounter and touch upon particular notes that may be shared with material specialists (SME) for fast decision. Utilities, oil & gasoline, transportation, logistics, heating, air flow and air-con (HVAC), and easy service repairs corporations can all profit from having their subject technicians use Opsivity to assist resolve issues sooner.
Opsivity additionally introduced essential partnerships with RealWear, the world’s main supplier of moveable assisted actuality options, and the simPRO Group, a worldwide supplier of job and mission administration software program for the craft and repair industries, to develop its cloud-based providing for the gross sales power. Opsivity is an entirely owned subsidiary of Harvest Expertise Group Ltd., a publicly traded firm on the Australian Inventory Change (ASX: HTG). Opsivity is the brand new firm and model that emerged from Harvest’s earlier acquisition in Might of this 12 months of Silicon Valley startup SnapSupport.
About opsivity
Opsivity is a Software program-as-a-Service (SaaS) subject help supplier that focuses on leveraging data and sharing operational experience to resolve technical points in actual time. Primarily based in Vancouver, WA, Opsivity is an entirely owned subsidiary of Harvest Expertise Group Ltd., a publicly traded firm on the Australian Inventory Change (ASX: HTG). Opsivity’s cloud-based resolution makes use of AI and AR to supply real-time, on-site distant help to prospects in all industries and geographic areas. Opsivity runs on units that subject technicians already use and belief, comparable to smartphones, tablets, laptops, and entry the operational insights that hold the enterprise going. Be taught extra about Opsivity at www.Opsivity.com
Contact: Otto@Loudwhispers.internet (North America) or Josie@loudwhispers.internet (Asia)
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SOURCE Opsivity
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